Ajura Customer Engagement Platform App (CEP)
Upon installation of the Ajura CEP app, customers will be prompted to provide their Business Name, Mobile Number, and Email Address. We collect this information to provide better customer experience so that they can be informed regarding any kinds of features released from time-to-time. We identify our customers based on mobile number & email address, which are required to provide any kind of technical support.
Collection of Data
We at Ajura Technologies care about protecting your personal information and keeping it safe. We only ask for your personal information when you register for a product, request a service, place an order or engage in some activities on our website or our mobile application. We require your information just to understand your needs and provide you with a better service. You will be asked for your personal information in the following cases:
If you submit an order online then also you will be asked to provide us with your personal information to make the transaction process easy.
If you call us or chat with us to clear your queries then the support team will ask you to provide certain details such as name, email address etc. to make it convenient and solve your problem at the earliest.
However, it will be your personal decision whether you want to share your personal information with us or not. But do note that if you do not provide us with your complete details then you may not be able to complete the registration process.
How is the information used by us?
On registering on Ajura Technologies website, the customer will be prompted to provide their personal details such as name, phone numbers, email id, etc. that will be stored in our server and will allow you to purchase and download products and obtain access to services. We will also use this information to provide you with better, adequate and fast support over phone/ email, etc.
We take every possible precaution to protect personal information from misuse, loss, alteration, destruction or unauthorized access. However, your personal information can be shared in our other offices all across the world just to be used and saved in our database but will never be misused in any way.
Changes to Policy
Ajura Technologies reserves the right to modify or update this policy at any time with or without any prior notice. We give surety to our customers that we will not use any personal information in a way that is different than the ones described in this policy.
Our cookies identify your computer to us and allow us to personalize your experience with our website in terms of offering you customized offers etc.
Information collected from these cookies may be used for purposes. Cookies are automatically accepted by most browsers and you have the choice to disable the same by changing the settings of your browser. However, on disabling cookies, you may not avail all services offered from our website.
GDPR compliance and Terms of Service
Personal Data according to GDPR: Any data which can be used to identify an individual as personal data. It includes things like genetic, mental, cultural, economic or social information. Also includes name, photo, email address, bank details, post on social networking websites, medical information or a computer IP address.
GDPR requires all organizations collecting personal data to be clear and affirmative consent to process that data.
Organizations need to ensure that they use simple language when asking for consent to collect personal data. They need to be clear about the information will be used and also understand that inactivity or silence from the user is not consent.
Organizations will need to either stop collecting the offending cookies or find a lawful ground to collect and process that data
Ajura Technologies GDPR compliance
We at Ajura Technologies have adopted a new standard for personal data laws with General Data Protection Regulation (GDPR). We realize the importance & need for personal data protection and take our users’ privacy very seriously.
In order to maintain this, we handle every information provided to us by our users with utmost care. As an organization, we are committed to maintaining security and confidentiality while processing our users’ personal information.
We, herby are happy to state that we have adopted all necessary measures to become a GDPR Compliant organization. We collect users’ data such as email address, phone number, and preferences when they perform activities on our website such as installing software or creating an account. We get some of the data by recording how and when users interact with our services.
We believe that the personal information that you provide on our website www.ajuratech.com is within the scope of “personal data” as claimed by the General Data Protection Regulation. As it is utmost necessary to process that data to provide you better services, we require your permission for all such actions.
In Ajura Technologies, we adopt all necessary measures to protect the personal data of our users. Our firm security policies prevent unauthorized access of user’s personal data by any 3rd party.
We assure you the right to:
- Access your personal data only that you have shared with us
- Request correction, deletion or processing restrictions of your personal data
- Object to the processing of your personal data
We preserve your personal data for the mentioned purpose it’s collected and can be removed from our database upon receiving a written request from you, once you stop using our services.